Privacy Policy

At The Final Steps, we understand that privacy is especially important during difficult times. This Privacy Policy explains how we collect, use, protect, and share information when you use our website and services.

By using The Final Steps, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide our services and improve your experience. This includes:

• Personal Information you provide when purchasing or contacting us (such as name, email address, billing information).

• Account & Access Information such as login credentials, access codes, and content usage history.

• Technical Information such as IP address, browser type, device type, and cookies (used to improve site performance and personalization).

2. How We Use Your Information

We use the information we collect to:

• Provide secure access to funeral planning guides, checklists, and resources.

• Process transactions and deliver purchased content.

• Send important updates, such as access reminders or account notifications.

• Improve our website, resources, and customer experience.

• Respond to your inquiries and provide customer support.

We do not use your information for unrelated advertising or unsolicited marketing.

3. How We Protect Your Information

We take data security seriously.

• All payments are processed securely through trusted third-party providers (such as Stripe or PayPal).

• Sensitive data is encrypted during transmission.

• We limit access to personal information to only those employees or contractors who need it to perform their role.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited information only with:

• Payment Processors (to complete secure transactions).

• Service Providers (such as hosting or security services, to keep the site operational).

• Legal Authorities if required by law, regulation, or legal process.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences and login sessions.

• Improve site performance and usability.

• Analyze site traffic to improve services.

You may disable cookies in your browser settings, but this may affect site functionality.

6. Your Rights & Choices

You have the right to:

• Access and request a copy of the personal information we hold about you.

• Request corrections to inaccurate or incomplete information.

• Request deletion of your personal information, subject to certain legal or contractual obligations.

• Opt out of receiving non-essential emails or communications.

To exercise your rights, please contact us at support@thefinalsteps.org.

7. Data Retention

We keep your personal information only as long as necessary to:

• Provide access to purchased content.

• Comply with legal, tax, and accounting requirements.

When information is no longer needed, we securely delete or anonymize it.

8. International Users

If you access The Final Steps from outside the United States, you agree that your information may be transferred and processed in the U.S., where data protection laws may differ from those in your country.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: support@thefinalsteps.org

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Significant changes will be communicated via email or site notice.